Webster's Business Writing Basics

This essential reference provides the basic tools needed to write effective letters, memos, e-mails and faxes. Clearly written in a friendly manner, it includes letter-writing guidelines, a handbook of punctuation and style, a grammar glossary, and answers to the most common word usage questions. Additional sections cover forms of address, tips on writing reports, meeting minutes and press releases, plus descriptions of the various services offered by the U.S. Post Office and commercial carriers.